ICT for enabling the quality evaluation of health care services : a case study in a general hospital
Pomares-Quimbaya, Alexandra; González, Rafael A.; Sierra, Alejandro; Daza, Julián Camilo; Muñoz Velandia, Oscar Mauricio; García Peña, Ángel Alberto; Bustamante, Álvaro; García, Olga Milena; Bohórquez, Wilson Ricardo (IGI Global, 2017)